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  • How does the intake process work?
    To initiate the intake process, simply fill out our contact form or reach out to our Intake Team directly by phone (608-567-4465) or email (intakes@questmadison.com). We will begin by asking for your contact information, your insurance provider, and a brief description of what you hope to work on at QUEST. Once we have more information about your goals and needs, we will create an account for you in our client portal and send you our intake forms to complete. When all your intake forms are complete in our client portal, we will verify your insurance coverage and look for a therapist that may be a good fit for you based on your goals and needs. When an appointment becomes available that may be a good fit, our Intake Team will reach out to you to schedule.
  • How can therapy help me?
    A number of benefits are available from participating in therapy. Therapists can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image issues and creative blocks. Many people also find that counselors can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. Therapists can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include: Attaining a better understanding of yourself, your goals and values Developing skills for improving your relationships Finding resolution to the issues or concerns that led you to seek therapy Learning new ways to cope with stress and anxiety Managing anger, grief, depression, and other emotional pressures Improving communications and listening skills Changing old behavior patterns and developing new ones Discovering new ways to solve problems in your family or marriage Improving your self-esteem and boosting self-confidence
  • Do I really need therapy? I can usually handle my problems.
    Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you've faced, there's nothing wrong with seeking out extra support when you need it. In fact, therapy is for people who have enough self-awareness to realize they need a helping hand, and that is something to be admired. You are taking responsibility by accepting where you're at in life and making a commitment to change the situation by seeking therapy. Therapy provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.
  • Why do people go to therapy and how do I know if it is right for me?
    People have many different motivations for coming to psychotherapy. Some may be going through a major life transition (unemployment, divorce, new job, etc.), or are not handling stressful circumstances well. Some people need assistance managing a range of other issues such as low self-esteem, depression, anxiety, addictions, relationship problems, spiritual conflicts and creative blocks. Therapy can help provide some much needed encouragement and help with skills to get them through these periods. Others may be at a point where they are ready to learn more about themselves or want to be more effective with their goals in life. In short, people seeking psychotherapy are ready to meet the challenges in their lives and ready to make changes in their lives.
  • What is therapy like?
    Because each person has different issues and goals for therapy, therapy will be different depending on the individual. In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session. Depending on your specific needs, therapy can be short-term, for a specific issue, or longer-term, to deal with more difficult patterns or your desire for more personal development. Either way, it is most common to schedule regular sessions with your therapist (usually weekly). It is important to understand that you will get more results from therapy if you actively participate in the process. The ultimate purpose of therapy is to help you bring what you learn in session back into your life. Therefore, beyond the work you do in therapy sessions, your therapist may suggest some things you can do outside of therapy to support your process - such as reading a pertinent book, journaling on specific topics, noting particular behaviors or taking action on your goals. People seeking psychotherapy are ready to make positive changes in their lives, are open to new perspectives and take responsibility for their lives.
  • What about medication vs. psychotherapy?
    It is well established that the long-term solution to mental and emotional problems and the pain they cause cannot be solved solely by medication. Instead of just treating the symptom, therapy addresses the cause of our distress and the behavior patterns that curb our progress. You can best achieve sustainable growth and a greater sense of well-being with an integrative approach to wellness. Working with your medical doctor you can determine what's best for you, and in some cases a combination of medication and therapy is the right course of action.
  • How long do sessions last and how often should I attend?
    Most sessions are scheduled for 55 minutes. A weekly or biweekly session is a great place to start when beginning therapy. Generally, most patients will start with this frequency, then increase or decrease as needed. Each person has different issues and goals for therapy, so therapy will be different depending on the individual. Depending on your specific needs, therapy can be short-term, for a specific issue, or longer-term, to deal with more difficult patterns or your desire for more personal development. Either way, it is most common to schedule regular sessions with your therapist (usually weekly).
  • Who do you treat?
    We have a commitment to inclusiveness and welcome clients from all walks of life. We have therapists who specialize in working with children, adolescents/teens through adulthood. We also have therapists trained to work with couples and families. View our Services page to search for therapists by specialties. .
  • What insurance do you take?
    We are currently an in-network provider for the following insurance plans: The Alliance Network (including UMR, SHIP, WPS, others with Alliance) Blue Cross Blue Shield Dean GHC Forward Health / Medicaid Medicaid/Badgercare - Dean Medicaid/Badgercare - GHC Medicaid/Badgercare - Quartz Quartz Wellfirst (SSM employees only) For individuals without insurance or with carriers not listed, contact us to discuss available payment options. *Note: ALL changes in insurance coverage should be disclosed prior to receiving services at QUEST. Therapists' credentialing with insurance companies can vary. To determine if you have mental health coverage through your insurance carrier, the first thing you should do is call them. Check your coverage carefully and make sure you understand their answers. Some helpful questions you can ask them: What are my mental health benefits? What is the coverage amount per therapy session? How many therapy sessions does my plan cover? How much does my insurance pay for an out-of-network provider? Is approval required from my primary care physician? If you are looking for couples or family therapy, you will also want to ask them about coverage specifically for these services. Some insurance plans will cover individual therapy, but may not cover couples or family sessions. We can provide CPT codes for services if you would like to check with your insurance provider about these specifically. Our full session fees for fully-licensed Master's level therapists are as follows: First session (Psychiatric Diagnostic Evaluation, 55 mins) – $225 55-minute session – $215 45-minute session – $185 30-minute session – $150 Family and couples’ sessions – $215 * Therapists in training and interns may be available for reduced fees. These are the amounts billed to insurance companies. Your insurance company then determines the amount you are responsible for. QUEST does not determine copay or deductible amounts owed. For more information on insurance and payment policies, visit our insurance page listed in the main menu.
  • What is the cost?
    Our rates vary, depending on the length of appointment, the training of the therapist, and the service provided. Please contact us for more information. Our therapist training levels include: PhD Level Therapist Master's Level Therapist (LPC/LCSW) LPC-IT Master's Level Intern Our full session fees for fully-licensed Master's level therapists are as follows: First Session (Psychiatric Diagnostic Evaluation, 55 mins) – $225 55-minute session – $215 45-minute session – $185 30-minute session – $150 Family and couples’ sessions – $215 These are the amounts billed to insurance companies. Your insurance company then determines the amount you are responsible for. QUEST does not determine copay or deductible amounts owed. Therapists in training and interns may be available for reduced fees. Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions: Do I have mental health insurance benefits? What are my out-of-network benefits? What is my deductible and has it been met? How many sessions per year does my health insurance cover? What is the coverage amount per therapy session? Is approval required from my primary care physician? Copays, co-insurance, and deductible payments are due at time of service. You are also responsible for any portion of session fees not covered by your insurance company; and these payments are due at the time QUEST receives notification from your insurance company. QUEST does not determine copay or deductible amounts. You should contact your insurance company to understand your coverage. A $10.00 service charge will be charged for any check returned for any reason. *Note: ALL changes in insurance coverage should be disclosed prior to receiving services at QUEST. Therapists' credentialing with insurance companies can vary.
  • What is your cancellation policy?
    If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session ($215).
  • Can clients attend Telehealth sessions while outside the state of Wisconsin?
    Our therapists are only licensed to practice in the state of Wisconsin. For this reason, all clients must be physically located in Wisconsin at the time of service. If a client is going to be outside Wisconsin at the time of service, they should cancel their appointment at least 24 hours in advance to avoid a late cancel fee, per our practice policies.
  • Is my information in therapy protected by HIPAA?
    Yes! HIPAA is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge. Confidentiality is one of the most important components between a client and psychotherapist. Successful therapy requires a high degree of trust with highly sensitive subject matter that is usually not discussed anywhere but the therapist's office. Every therapist should provide a written copy of their confidential disclosure agreement, and you can expect that what you discuss in session will not be shared with anyone. This is called “Informed Consent”. Sometimes, however, you may want your therapist to share information or give an update to someone on your healthcare team (your Physician, Naturopath, Attorney), but by law your therapist cannot release this information without obtaining your written permission. However, state law and professional ethics require therapists to maintain confidentiality except for the following situations: Suspected past or present abuse or neglect of children, adults, and elders requires therapists to report to the authorities, including Child Protection and law enforcement, based on information provided by the client or collateral sources. If the therapist has reason to suspect the client is seriously in danger of harming him/herself or has threatened to harm another person.
  • Where is your office located?
    QUEST has two locations in Madison, WI: Downtown Location 700 Regent Street Suite 300 (3rd floor) Madison, WI 53715 Westside Location 440 Science Drive Suite 200 (2nd floor) Madison, WI 53711 We also offer Telehealth appointments to clients in Wisconsin. All clients must be physically located in Wisconsin at the time of service.
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